Refund & Return Policy
We want you to be completely satisfied with your purchase from MARKAVIPLB Clothing Shop. If you are not happy with your purchase, you may return it to us, please refer to the following terms and conditions.
Eligibility for Returns & Exchanges
You can exchange or return items within 14 days of the delivery date. To be eligible for a return, the item must be in the same condition as when you received it, unworn, with tags, and in the original packaging.
Store Credit Only
Please note that we do not offer refunds to the original method of payment. Instead, you will receive store credit for returned items.
How to Initiate a Return
For further assistance with returns, exchanges, or any questions, please contact us via email or reach out through WhatsApp chat.
Return cost
You are responsible for the cost of shipping the item(s) back to us.
Exchanges
If you would like to exchange an item for a different size or color, please contact us to initiate the exchange process. We will ship the replacement item to you once we receive the original item.
Final Sale Items
Some items may be marked as final sale and cannot be returned or exchanged. These items will be clearly marked on the product page.
Refunds
We will process your refund within 10 business days of receiving the returned item. Refunds will be issued in the original form of payment or in store credit.
• To initiate a return or exchange, please contact our customer service team via:
• EMAIL:
• WHATSAPP CHAT:
Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
Refunds will be processed to your original payment method once the item is received and inspected.