Frequently Asked Questions |
Welcome to the MARKAVIP FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to contact us directly.
- Orders and Payments
Q: How do I place an order?
A: Simply browse our collection, select your size, and click “Add to Cart.” Once you’ve selected all your items, head to the checkout page to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) & Cash on Deliver (COD)
Q: Can I modify or cancel my order after it’s placed?
A: If your order has not been shipped, you can modify or cancel it by contacting our customer support team at support@markaviplb.com or through whatsapp chat.
Please note that orders ship quickly, so contact us as soon as possible.
- Shipping and Delivery
Q: What are your shipping options?
A: We offer several shipping options, including standard and expedited shipping. You can view all available shipping methods and costs at checkout.
Q: How long does shipping take?
A: Delivery times vary depending on your location and the shipping option selected. Standard local shipping typically takes 2-3 business days, while international shipping takes 7-10 business days depending on location.
Q: Do you ship internationally?
A: Yes! We ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Q: What should I do if I haven’t received my order?
A: If your order has not arrived within the estimated delivery time, please track your package using the tracking number provided. If you still have concerns, contact our customer support team at support@nineway.com.
- Returns and Exchanges
Q: What is your return policy?
A: We offer a hassle-free return policy within 14 days of your purchase. Items must be unworn, unwashed, and in their original condition. Please visit our Returns and Exchanges page for more details.
Q: Can I exchange an item?
A: Yes, exchanges are available for a different size or color of the same item. Please initiate your exchange through our Returns Center or contact us directly for further assistance.
- Sizing and Fit
Q: How do I know what size to order?
A: Please refer to our Size Guide for detailed sizing information. Each product page also includes a size chart specific to that item. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Q: What should I do if my item doesn’t fit?
A: If your item doesn’t fit as expected, you can exchange it for a different size or return it for a refund. Just visit our Returns and Exchanges page to start the process.
- Product Information
Q: Where are your clothes made?
A: Our products are ethically made in high-quality factories across Europe and Asia. We carefully select our manufacturing partners to ensure the highest standards of craftsmanship.
Q: How do I care for my NINEWAY clothing?
A: Detailed care instructions can be found on the product page of each item and on the garment tag. In general, we recommend washing our clothing in cold water and air drying to preserve the fabric and color.
- Promotions and Discounts
Q: How can I apply a discount code to my order?
A: During checkout, enter your discount code in the “Promo Code” box and click “Apply.” The discount will be reflected in your total.
Q: Can I use more than one discount code at a time?
A: Unfortunately, we only allow one discount code per order.
Still Need Help?
If your question wasn’t answered here, don’t hesitate to reach out to our customer service team. Visit our Contact Us page for more ways to get in touch.